Frequently Asked Questions
Your guide to style, shipping, and seamless shopping.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I determine the right size for my clothing?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our specific garment dimensions to ensure the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. You have a 30-minute window to contact support for cancellations before the shipment is finalized.
How should I care for my iHealth Labs apparel?
To maintain the longevity of your garments, we recommend machine washing on a cold, gentle cycle and air drying. Specific care instructions are located on the interior label of each piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on the destination.